Post-Update Behavior - "Update Completed" Screen

Number:rdar://100647899477 Date Originated:2018-09-20
Status:Open Resolved:
Product:iOS Product Version:All versions
Classification:UI/Usability Reproducible:Always
After performing an iOS update on a device, the device will reboot and display two screens ("Update Completed" and "Get Started") whereby manual intervention is required to continue using the device. While this might not be an issue for consumers, it is an issue for enterprises with a large fleet of service devices running iOS in single-app mode where the expected post-upgrade behavior would be to reboot back into the configured app.

Steps to Reproduce:
1. Set an iOS device to use single-app mode for any compatible application
2. Perform an iOS update

Expected Results:
The device should finish the update and then reboot back into the pre-configured single-app mode application without user intervention.

Actual Results:
Post-reboot, device will display "Update Complete" screen where user must hit "Continue", then the device proceeds to "Get Started" screen where user must hit "Continue" again before the device will be in a usable state.

This seems to defeat the purpose of using single-app mode as these iOS post-update screens take precedence/priority over pre-configured single-app configurations.


This is a huge issue for us as well - we are getting ready to deploy iPads globally for conference rooms and it was a real revelation to discover that every single one of them will need to be touched when updates are pushed out.

By Pmkmobility at Sept. 27, 2018, 1:44 a.m. (reply...)

Bump. This causes scaling headaches for all our communal-use iOS devices (room scheduling, video conference control, etc)

By harry.seeber at Sept. 20, 2018, 9:19 p.m. (reply...)

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